Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
  • You will also need to provide the invoice or proof of purchase.
  • If your item was sent with a certificate, the certificate must be returned. Returns with missing certificates will not be accepted.

To start a return, contact us at info@islamicottomanrelics.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue and make it right.
If the items received are defective or damaged, IslamicOttomanRelics will cover the return shipping costs.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom-made items.
  • Items on sale or purchased with gift cards.

Order Cancellations After Shipping

If you contact us to cancel an order after it has been shipped, we will process a refund only after the item is returned in its original condition. Please note:

  • The cost of shipping (both sending and return) will be deducted from your original payment.
  • We highly encourage our customers to confirm their orders and address details before the items are shipped.

Refunds and Exchanges

Refunds

  • Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
  • If approved, you’ll be refunded the amount paid for the item, minus shipping costs (if applicable).
  • Refunds will be processed via your original payment method. Please note that it may take some time for your bank, credit card company, or PayPal to process and post the refund.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item after your return is approved.

Customer Responsibility for Returns

  • If a client wishes to exchange an item or request a refund, they are responsible for the return shipping costs, except in cases of defective or damaged items.

If you have any questions or concerns, don’t hesitate to reach out to us at info@islamicottomanrelics.com.