Shipping policy

Shipping Policy

Merhaba and welcome to our Shipping Policy page! We’re so excited that you’ve chosen to shop with us. Below you’ll find all the details about how we’ll get your goodies from our place to yours.

Processing Time

  • We work hard to get your order ready as soon as possible. Typically, it takes us 2 to 4 business days to prepare your items (excluding weekends and holidays).
  • As soon as your order is shipped, you’ll get an email from us letting you know it’s on its way.

Shipping Rates and Delivery Estimates

We use FedEx Express to ensure your package arrives quickly and safely. Here’s how long it’ll take depending on where you are:

  • United States & Canada : About 5 to 12 business days
  • Asia Countries: About 4 to 15 business days
  • Europe Countries: About 2 to 9 business days
  • Rest of the World: Delivery within 5 to 15 business days

Shipping Charges

The shipping cost will be calculated at checkout based on your location and the size / weight items you’ve ordered.

Order Tracking

When your order ships, we’ll send you a tracking number via email. You can use this number to see exactly where your package is on the FedEx website.

Customs, Duties, and Taxes

All items are marked as samples and gifts, so normally there will be no customs fees, or only a very small minor fee may apply. However, if any unexpected charges do arise, they are the responsibility of the recipient.

Order Cancellation After Shipment

Once an order has been shipped, we are unable to cancel it. However, if you still wish to return the item, we can process a refund after the item is received in its original condition. Please note that both the sending and return shipping costs will be deducted from the original payment.

We highly encourage our customers to double-check their orders and confirm any changes or cancellations before the item is shipped.

Shipping Restrictions

We are able to ship to P.O. boxes. However, we’re unable to ship to APO/FPO addresses. Sometimes, unexpected events like weather or customs delays might slow things down a bit, but we’ll do our best to keep you updated.

Address Information

Please double-check your shipping details when you place an order. If there’s a mistake, let us know right away. Incorrect addresses can cause delays or even return shipments.

Need Help?

If you have any questions or need assistance, we’re here for you! Just drop us a line at info@islamicottomanrelics.com, and we’ll get back to you as soon as possible.

Thank you so much for shopping with us. We’re thrilled to have you as a customer and can’t wait for you to receive your order!

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